Sales Policy

Effective Date: September 17, 2024

At UrbanGents, we are committed to providing high-quality men’s fashion and ensuring a smooth and satisfactory shopping experience for all our customers. Below are the terms and conditions that govern our sales process.

1. Order Processing

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase. Please ensure all information is correct. If any changes are required, contact us immediately at [email protected].
  • Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and public holidays.
  • Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. Cancellations are only accepted if the order has not yet been processed or shipped.

2. Shipping and Delivery

  • Shipping Options: We offer both domestic and international shipping. The shipping fees and estimated delivery times will be calculated at checkout based on your location.
  • Shipping Time: Domestic shipping typically takes 3-7 business days. International shipping times may vary depending on the destination, ranging from 7-21 business days.
  • Order Tracking: Once your order has been shipped, you will receive an email with a tracking number to monitor your shipment’s progress.
  • Shipping Delays: UrbanGents is not responsible for delays caused by customs or unforeseen circumstances such as natural disasters or transport strikes. However, we will work with our courier services to resolve any issues promptly.

3. Returns and Exchanges

  • Return Policy: We accept returns within 30 days of the delivery date. The item must be unused, in its original packaging, and with all tags attached. Please contact us at [email protected] to initiate a return.
  • Return Shipping Costs: Customers are responsible for the shipping costs of returned items unless the return is due to an error on our part (such as a wrong or defective item).
  • Exchanges: If you wish to exchange an item for a different size or color, please follow the same procedure as a return. Once the returned item is received, we will process the exchange based on available stock.

4. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

All transactions are secure and encrypted, ensuring your payment information is safe.

5. Promotions and Discounts

  • Promo Codes: Occasionally, we offer promotional codes to our customers. Promo codes must be entered at checkout to receive the discount. Only one promo code can be applied per order.
  • Sales and Discounts: Sale items and discounts are only valid during the specified promotional period and cannot be applied retroactively to previous orders.

6. Out of Stock Items

  • Product Availability: While we strive to keep our stock updated, some items may sell out quickly. In the event an item is out of stock after you have placed your order, we will notify you as soon as possible to offer an alternative item or a full refund.

7. Customer Support

If you have any questions about your order, our products, or the sales process, please contact us:

  • 📧 Email: [email protected]
  • 📞 Phone: 607-569-1346
  • 📍 Address: 3488 Frosty Lane, Hammondsport, New York, United States